FAQ's

Booking & Appointments

You can book online through our website or contact us directly by phone, email, or message.

Both are welcome. Walk-ins are accepted subject to therapist availability, but we recommend booking in advance to secure your preferred time.

We recommend booking as early as possible, particularly for evenings, weekends, and busy periods.

Please arrive 5 minutes before your appointment to complete any required consultation forms and ensure your treatment starts on time.

Late arrival may result in your treatment time being shortened or your appointment being rescheduled. Cancellation charges may apply where appropriate.

Payments

We accept Visa, Mastercard, debit cards, cash, bank transfer, and secure payment links where applicable. Unfortunately, we do not accept American Express.

Payment is required at the time of your appointment or when purchasing a package.

Packages

Purchase a package and book your sessions at times that suit you. Sessions can be redeemed over the package validity period.

We offer a Buy 6 Get 1 Free package (valid for 9 months) and a Buy 8 Get 2 Free package (valid for 15 months). Package validity begins from the date of purchase.

Package purchases are non-refundable and cannot be exchanged for cash, except where required by law.

No. Packages are non-transferable and may only be used by the named client.

We require at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may result in one session being deducted from your package.

Treatments & Consultations

We provide a consultation before your first treatment to assess your suitability and recommend the most appropriate treatment plan.

Certain treatments, including laser hair removal, tinting, lash lifts, and brow lamination, may require a patch test at least 24–48 hours before treatment.

For your safety, we reserve the right to refuse or postpone treatment if it is considered unsuitable or medically contraindicated.

Yes. Treatment results vary between individuals depending on factors such as skin type, hair type, lifestyle, and adherence to aftercare advice.

The Salon

Street parking may be available near our salons, subject to availability and local parking restrictions.

Yes, toilet facilities are available for clients.

No. Pets are not permitted within the salon. Registered assistance dogs are welcome in accordance with applicable law.

Children are welcome in the reception area under adult supervision. For health and safety reasons, children are not permitted inside treatment rooms unless they are receiving a treatment themselves.

Accessibility varies by location. Please contact us before your appointment if you have any accessibility requirements and we will do our best to assist.

Cancellations & Policies

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. Late cancellations and no-shows may result in charges or the loss of a prepaid session.

Yes. We reserve the right to refuse treatment where it is unsafe, unsuitable, or where our policies are not respected.

Yes. Gift vouchers are available and may be purchased for treatments or monetary values. Terms and expiry dates may apply.