FAQ's

Booking & Appointments

You can book online through our website or contact us directly by phone, email, or message.

Both are welcome. Walk-ins are accepted subject to therapist availability, but we recommend booking in advance to secure your preferred time.

We recommend booking as early as possible, particularly for evenings, weekends, and busy periods.

Please arrive 5 minutes before your appointment to complete any required consultation forms and ensure your treatment starts on time.

Late arrival may result in your treatment time being shortened or your appointment being rescheduled. Cancellation charges may apply where appropriate.

Payments

We accept Visa, Mastercard, debit cards, cash, bank transfer, and secure payment links where applicable. Unfortunately, we do not accept American Express.

Payment is required at the time of your appointment or when purchasing a package.

Packages

Purchase a package and book your sessions at times that suit you. Sessions can be redeemed over the package validity period.

We offer a Buy 6 Get 1 Free package (valid for 9 months) and a Buy 8 Get 2 Free package (valid for 15 months). Package validity begins from the date of purchase.

Package purchases are non-refundable and cannot be exchanged for cash, except where required by law.

No. Packages are non-transferable and may only be used by the named client.

We require at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may result in one session being deducted from your package.

Treatments & Consultations

We provide a consultation before your first treatment to assess your suitability and recommend the most appropriate treatment plan.

Certain treatments, including laser hair removal, tinting, lash lifts, and brow lamination, may require a patch test at least 24–48 hours before treatment.

For your safety, we reserve the right to refuse or postpone treatment if it is considered unsuitable or medically contraindicated.

Yes. Treatment results vary between individuals depending on factors such as skin type, hair type, lifestyle, and adherence to aftercare advice.

The Salon

Street parking may be available near our salons, subject to availability and local parking restrictions.

Yes, toilet facilities are available for clients.

No. Pets are not permitted within the salon. Registered assistance dogs are welcome in accordance with applicable law.

Children are welcome in the reception area under adult supervision. For health and safety reasons, children are not permitted inside treatment rooms unless they are receiving a treatment themselves.

Accessibility varies by location. Please contact us before your appointment if you have any accessibility requirements and we will do our best to assist.

Cancellations & Policies

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. Late cancellations and no-shows may result in charges or the loss of a prepaid session.

Yes. We reserve the right to refuse treatment where it is unsafe, unsuitable, or where our policies are not respected.

Yes. Gift vouchers are available and may be purchased for treatments or monetary values. Terms and expiry dates may apply.

Laser Hair Removal – Faq’s

Find answers to common questions about our SPLENDOR X laser hair removal treatments.

At least 0.5 cm long — roughly a grain of rice. This length ensures the wax can grip the hair effectively for complete removal from the root.

Minimal discomfort, especially with our technique and premium wax. Our experienced therapists use methods to reduce sensitivity and make the experience as comfortable as possible.

Typically 3–5 weeks. Results vary based on individual hair growth cycles, but regular waxing helps extend the time between treatments as hair becomes finer.

Yes, just wear a tampon or menstrual cup. Many clients find they’re more sensitive during their cycle, but our therapists are experienced in providing comfortable treatments during this time.

Hollywood = all off; Brazilian = small front strip. Both treatments include the back area, with the main difference being whether you keep a small strip of hair at the front.

Avoid shaving, it disrupts growth and makes next wax worse. Shaving changes the hair growth cycle and can make subsequent waxing treatments more difficult and painful.

Yes — we use low-temp, hypoallergenic wax. Our premium wax formulations are specifically chosen for sensitive skin types and applied at optimal temperatures to minimise irritation.

Yes — it’s safe. Just let your therapist know. Our trained therapists can adjust techniques and positioning to ensure comfort and safety throughout your pregnancy.

Exfoliate 2–3x/week and moisturise daily. Regular gentle exfoliation helps prevent dead skin from trapping new hair growth, while daily moisturising keeps skin soft and supple.

Book 2–3 days before. This allows any minor redness or sensitivity to subside completely, ensuring you look and feel your best for your holiday.

Avoid tanning 24–48h before and after. Tanned or sunburnt skin is more sensitive and prone to irritation during waxing treatments.

We avoid active breakouts and customise treatment. Our therapists will work around any sensitive areas and adjust the treatment plan to ensure your comfort and safety.

We’ll advise — hot wax for intimate, strip for larger areas. Our experienced therapists will recommend the best wax type based on your skin sensitivity and treatment area.

Yes — chest, back, arms, intimate, and more. We provide comprehensive male waxing services in a comfortable, professional environment with specialist techniques for men’s hair and skin.

Avoid heavy sweating or steam for 24–48h. Wait before intense workouts, hot yoga, or steam rooms to prevent irritation and allow your skin to recover properly.

Prices range depending on area. Our competitive rates reflect our premium service quality and experienced therapists. Contact us for detailed pricing on specific treatments.

Yes, smoother skin, less regrowth, no razor bumps. Waxing removes hair from the root, resulting in slower regrowth, finer hair texture, and elimination of common shaving problems like cuts and irritation

No, it thins skin. Always tell us about your medication. Roaccutane makes skin extremely fragile and prone to tearing during waxing. We need full disclosure of all medications for your safety.

We’ll patch test and guide you accordingly. Our experienced therapists can assess various skin conditions and determine the safest approach, including alternative treatments if waxing isn’t suitable.

Every 4–6 weeks for best results. Regular waxing helps synchronise hair growth cycles, making treatments more effective and comfortable over time while maintaining consistently smooth skin.

Premium Waxing – Faq’s

Find answers to common questions about our SPLENDOR X laser hair removal treatments.

At least 0.5 cm long — roughly a grain of rice. This length ensures the wax can grip the hair effectively for complete removal from the root.

Minimal discomfort, especially with our technique and premium wax. Our experienced therapists use methods to reduce sensitivity and make the experience as comfortable as possible.

Typically 3–5 weeks. Results vary based on individual hair growth cycles, but regular waxing helps extend the time between treatments as hair becomes finer.

Yes, just wear a tampon or menstrual cup. Many clients find they’re more sensitive during their cycle, but our therapists are experienced in providing comfortable treatments during this time.

Hollywood = all off; Brazilian = small front strip. Both treatments include the back area, with the main difference being whether you keep a small strip of hair at the front.

Avoid shaving, it disrupts growth and makes next wax worse. Shaving changes the hair growth cycle and can make subsequent waxing treatments more difficult and painful.

Yes — we use low-temp, hypoallergenic wax. Our premium wax formulations are specifically chosen for sensitive skin types and applied at optimal temperatures to minimise irritation.

Yes — it’s safe. Just let your therapist know. Our trained therapists can adjust techniques and positioning to ensure comfort and safety throughout your pregnancy.

Exfoliate 2–3x/week and moisturise daily. Regular gentle exfoliation helps prevent dead skin from trapping new hair growth, while daily moisturising keeps skin soft and supple.

Book 2–3 days before. This allows any minor redness or sensitivity to subside completely, ensuring you look and feel your best for your holiday.

Avoid tanning 24–48h before and after. Tanned or sunburnt skin is more sensitive and prone to irritation during waxing treatments.

We avoid active breakouts and customise treatment. Our therapists will work around any sensitive areas and adjust the treatment plan to ensure your comfort and safety.

We’ll advise — hot wax for intimate, strip for larger areas. Our experienced therapists will recommend the best wax type based on your skin sensitivity and treatment area.

Yes — chest, back, arms, intimate, and more. We provide comprehensive male waxing services in a comfortable, professional environment with specialist techniques for men’s hair and skin.

Avoid heavy sweating or steam for 24–48h. Wait before intense workouts, hot yoga, or steam rooms to prevent irritation and allow your skin to recover properly.

Prices range depending on area. Our competitive rates reflect our premium service quality and experienced therapists. Contact us for detailed pricing on specific treatments.

Yes, smoother skin, less regrowth, no razor bumps. Waxing removes hair from the root, resulting in slower regrowth, finer hair texture, and elimination of common shaving problems like cuts and irritation

No, it thins skin. Always tell us about your medication. Roaccutane makes skin extremely fragile and prone to tearing during waxing. We need full disclosure of all medications for your safety.

We’ll patch test and guide you accordingly. Our experienced therapists can assess various skin conditions and determine the safest approach, including alternative treatments if waxing isn’t suitable.

Every 4–6 weeks for best results. Regular waxing helps synchronise hair growth cycles, making treatments more effective and comfortable over time while maintaining consistently smooth skin.

Facial Treatments – Faq’s

Everything you need to know about our advanced facial treatments.

A high-tech facial using RF, hydrodermabrasion, and ultrasound for deeper skin treatment.

A patented combo of diamond + hydrodermabrasion to exfoliate, clear pores, and hydrate.

No — treatments are gentle and relaxing.

Minimal; redness fades in under an hour.

Every 4–6 weeks.

All skin types — acne-prone, dry, dull, mature, or pigmented.

Yes, but we customise your facial without RF or mesotherapy.

Yes — ultrasonic and oxygen treatments detox skin.

Yes — exfoliation and serums target uneven tone.

RF stimulates collagen to lift and firm skin.

Yes — treats skin deeper with longer-lasting results.

Glow lasts up to 10 days; results improve over time.

From 20s to 60s+ — we tailor by skin goals.

Wait 12–24 hours to let your skin breathe.

Yes — including collagen, hyaluronic acid, and peptides.

Yes — safe to combine with LED, waxing (different area), or laser.

Very low — we screen and patch test all clients.

Between 30–60 mins depending on the facial.

Painless electrical pulses push nutrients deep into the skin.

Yes — cryo, RF, and hydro-exfoliation tighten and smooth pores.

BODY CONTOURING – Faq’s

Get answers to the most common questions about our Liposhape Pro body contouring treatments.

It uses ultrasound, RF, and vacuum therapy to break down fat and firm skin.

No — it feels like a warm massage.

Most see inch loss after 1 session; best over 4–6.

Stomach, thighs, arms, back, flanks, bum, chin, and more.

Yes — RF and vacuum improve texture and reduce fat.

Yes — Brazilian Bum Lift firms and rounds the glutes.

Yes — RF helps with loose skin and stretch marks.

45 to 90 minutes, depending on area.

No, but healthy habits improve results.

Yes, but long-term results depend on diet and hydration.

Yes — Liposhape Pro is CE certified and clinically tested.

Not suitable for pregnant clients or those with pacemakers, metal implants, or some medical conditions.

Cavitation targets fat; RF tightens skin.

Yes — we treat men regularly for belly, back, and flanks.

6–10 sessions weekly, then optional maintenance.

None — return to normal activity straight after.

Loose, comfy clothes. We cover only the area treated.

Yes — great for postnatal skin tightening and fat reduction.

Yes — chin and jawline contouring is available.

We use advanced medical-grade tech with visible, lasting results.